Scott Walker

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Recent Posts

8 KPIs Your Wireless Retail Store NEEDS to Track

Running a successful wireless retail business is virtually impossible...

5 Things Your Protection Plan Has to Get Right for Your Customers

Today, customers are spending more on technology and using their products...

5 Ways to Build Your Retail Store's Brand Like a Boss

Relationships. They are everything in today’s world. How you relate to...

How Mobile Retailers Can Increase Protection Plan Attachment Rates

Extended warranties are the backbone of a mobile retailers profitability....

Top 5 Things Customers Consider When Buying a Wireless Protection Plan

Extended warranties – often called “protection plans” – can help retailers...

The Top 3 Retail Sales Training Mistakes to Avoid

Training your sales team, whether it is in the appliance, mobility, consumer...

3 Critical Questions to Ask a Protection Plan Provider

It’s true. Extended warranties and protection plan coverage are often...

The Top 4 Capabilities Every WMS Tool Should Include

World class warranty programs are managed by robust software systems that...

The 4 Benefits of a Well-Managed Warranty Service Network

Managing complex operations across your warranty program’s service network...